Faq

Frequently Ask Questions

We offer a wide range of safari packages, including gorilla trekking, game drives, boat cruises, walking safaris, and bird watching tours across Uganda, Kenya, Tanzania, and Rwanda. We also provide shuttle services, accommodation arrangements, and tailor-made safari experiences.

You can book a safari by contacting us through our email at hello@heartofuganda.com or by calling us at +256 700 924 656 or +256 706 647 642. We will guide you through the process and help you select a package that suits your preferences.

Our safari packages typically include transportation, park entry fees, accommodation, meals, guided tours, and all activities listed in the itinerary. Any specific inclusions will be detailed when you book your tour.

Yes, all our safari packages are customizable. We work closely with our clients to create personalized itineraries that meet their interests, budget, and travel schedule.

Yes, most visitors need a visa to enter Uganda. You can apply for an e-visa online or obtain a visa upon arrival at the airport. It is important to check the visa requirements for your nationality before traveling.

The best time for a safari in Uganda is during the dry seasons, which run from June to August and December to February. However, Uganda's wildlife can be seen year-round, and the rainy season offers fewer crowds and lush scener

Yes, it is safe to go on safari in Uganda and other East African countries. Our experienced guides prioritize safety during all tours, and we follow strict protocols to ensure a secure and enjoyable experience for our clients.

We recommend packing light, breathable clothing, a hat, sunglasses, sunscreen, comfortable walking shoes, insect repellent, and a camera. For gorilla trekking, sturdy hiking boots and rain gear are essential.

We offer different types of accommodations depending on the package you choose. Options range from budget lodges and camps to midrange and luxury lodges. All accommodations are carefully selected for comfort and proximity to the wildlife areas.

Most safaris do not require intense physical activity, so they are suitable for all fitness levels. However, activities like gorilla trekking or hiking may require a moderate level of fitness. We can tailor the itinerary to suit your physical capabilities.

We accommodate both individual travelers and groups. Group sizes can vary depending on the package, but we typically keep them small to provide a more personalized experience. Larger groups can also be arranged on request.

Yes, we accept online payments. Once you confirm your booking, we will provide you with payment options, including bank transfers and secure online payment methods. A deposit is usually required to secure your spot.